The Power of Integrated Telehealth in Treating Musculoskeletal Conditions

Power-of-Telehealth

Telehealth has seen higher-than-ever patient adoption since 2020, fueled not only by the COVID-19 pandemic and work-from-home options, but the ongoing improvements to the care offered through these platforms.

Patients who need frequent physical therapy, such as those with musculoskeletal (MSK) conditions, benefit greatly from access to telehealth – and so do their employers and planholders.

Castlight Health’s 2022 Workforce Health Index showed that surgery and treatment for MSK conditions account for as much as 15% of employer medical spending annually – even more than the annual average employer spending on cancer care.

In addition, Hinge Health reported in 2022 that patients in rural areas (compared to suburban or urban patients) were tasked with an additional 10-mile commute (17 minutes on average) to access the MSK therapy they needed. This often includes time away from work or family, travel and parking costs, and a significant burden on the patient multiple times a week.

As of January 2022, virtual physical therapy is now reimbursable, reducing the barrier for patients and providers alike. Remote therapeutic monitoring (RTM) is, of note, now reimbursable to providers as well.

Mayo Clinic research published in the Archives of Rehabilitation Research and Clinical Translation found that Limber Health’s digital exercise therapy app not only helped reduce patients’ pain and increased their function, but it did so more effectively than in-person physical therapy.

Telehealth platforms seeking to add virtual MSK therapy to their retinue, as well as MSK platforms looking to become a household name with providers and EHRs, will need a powerful integration partner like NetDirector backing them to bring MSK telehealth to patients across the country.

NetDirector provides a full-service integration option that includes a dedicated Integration Analyst, low-cost implementation that includes round-trip testing, and the industry experience needed to help get your MSK platform connected where it needs to be with as little work on your end as possible, especially when compared to other available “engine-based” integrations.

Learn more by clicking here, or reach out to us to day for a quick integration analysis!

NetDirector Compared to Redox-style Integration

Integration is no longer an option in healthcare – it’s an expectation. Providers, platforms, and patients alike expect data to flow seamlessly between systems, and to be available where it’s needed. Between billing, EHR/EMR systems, scheduling and appointment setting, Healthcare CRMs, and the myriad other platforms being utilized in today’s healthcare environment, how has integration changed?

We’ll compare two popular but very different styles of integration in order to help platforms and providers alike understand the importance of choosing the right one.

The classic “integration engine” approach made popular by companies like Redox involves rigid data structures and often significant development to achieve anything other than a “standard connection”. Combined with high annual license fees and long deployments for anything outside of the predefined connections, the “integration engine” approach can leave healthcare platforms feeling frustrated as they attempt to get connected with the other vendors their customers use.

The last thing you want is for integration to become the hurdle that prevents your customers from being able to use your product.

NetDirector leverages a one-to-many style integration in the cloud, and functions as a full-service integration hub for a healthcare technology vendor. We’ll connect your endpoint once to the NetDirector hub, and then we’ll maintain connections to your trading partners. We don’t require you to change business rules or modify workflows to fit a specific schema, either – NetDirector’s integration is not only truly configurable and customizable, but also transforms, rearranges, and optionally stores your data as it passes through the NetDirector hub. Additionally, the NetDirector team will handle API version control, connection troubleshooting, and more – entirely on a low-commitment monthly subscription model.

Contact Us

To learn more about NetDirector’s full spectrum of integration services and solutions, contact us today and discover how to revolutionize actual interoperability for your platform or organization.

NetDirector Exceeds Industry Standard Security Requirements with SOC 2 and HIPAA/HITECH Audit Completion

exceeding-expectations

TAMPA, Fla., Dec. 7, 2021 /PRNewswire/ — NetDirector, a cloud-based data exchange and integration platform, has once again engaged in the intense process of renewing our SOC 2 ® and HIPAA compliance examinations with the help of international security audit firm, A-LIGN. NetDirector was recently awarded complete attestations in compliance with HIPAA, HITECH, and SOC 2 Type II standards, the leading security standards in both Healthcare and Mortgage Banking.

The SOC 2, or System and Organization Controls 2, is an examination under AICPA standards designed for technology service companies to demonstrate controls around data security and processing integrity. The SOC 2 reports are intended to meet the needs of a broad range of users (particularly those in legal, healthcare, and other industries with stringent regulations) that need to understand internal controls at a service organization as it relates to security, availability, process integrity, confidentiality, and privacy. The Type II report is a report on management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls.

The Health Insurance Portability and Accountability Act, or HIPAA, defines policies and procedures, as well as processes, which are required of companies that store, process, or handle electronic health information that is considered “protected” (ePHI). HIPAA compliance is essential for both technology service providers and integrators like NetDirector, as well as providers, electronic health records systems, billing platforms, and any other entity who might have access to healthcare data even in passing.

The Health Information Technology for Economic and Clinical Health (HITECH) Act was created to promote and expand the adoption of health information technology, specifically, the use of electronic health records (EHRs) by healthcare providers. The HITECH Act also removed loopholes in HIPAA by tightening up the language. This helped to ensure that business associates of HIPAA covered entities were complying with HIPAA Rules and notifications were sent to affected individuals when health information was compromised.

Both the SOC 2 and the HIPAA audit were performed by Tampa-based global cybersecurity and compliance professional services provider A-LIGN. A-LIGN specializes in helping businesses across a variety of industries navigate the complexities of compliance audits and security assessments, and both the SOC 2 and HIPAA reports of A-LIGN’s findings can be made available to prospective or current customers.

“I am always very proud that our team maintains the processes and attention to detail required for these third-party audits,” said Harry Beisswenger, NetDirector CEO. “The industries that we facilitate data integration for – Mortgage Banking and Healthcare – are two of the most highly regulated environments in terms of data security. Our clients can be sure that at every turn, we are handling their data securely and never cutting corners.”

Company Bio:
NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. NetDirector currently processes more than 8 million transactions per month.

About A-LIGN
A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,500 global organizations to help mitigate cybersecurity risks. A-LIGN uniquely delivers a single-provider approach as a licensed SOC 1 and SOC 2 Assessor, accredited ISO 27001, ISO 27701 and ISO 22301 Certification Body, HISTRUST CSF Assessor firm, accredited FedRAMP 3PAO, candidate CMMC C3PAO, and Qualified Security Assessor Company. Working with small businesses to global enterprises, A-LIGN experts and its proprietary compliance management platform, A-SCEND, are transforming the compliance experience.

Technology Updates: New Data Center, Flash End-of-Life Plan, and More

NetDirector is consistently working to achieve the highest possible standards in security and technology. As part of this process, 2020 has come with some significant improvements already, and a solid roadmap for further enhancements.

Data Center and Infrastructure Migration in Healthcare

We are rapidly approaching the completion of our data center migration for the remainder of our healthcare clients. This new infrastructure provides several major benefits including:

  • Enhanced physical security and disaster resistance
  • Increased transaction speeds thanks to the improved architecture
  • More accessible support and a higher level of data service

We’re excited to have this project completed in the coming weeks, and we’re thankful to our customers who have already participated in the transition efforts.

Flash End-of-Life

Adobe announced back in 2017 that the use and support of Flash, one of the most common browser plug-ins used to deliver media and interactive content in web browsers throughout the last decade, was coming to an end. With the maturity and enhancement of HTML5 as well as the incorporation of major features into native web browser architecture, the need for plug-ins and helper apps has declined considerably, and Adobe has recognized that Flash is no longer a necessity in the age of the modern internet.

Recently, Adobe confirmed that the final day of support for Flash would be December 20th, 2020. After this, Adobe will no longer offer updates or support for their Flash plug-in.

NetDirector has proactively been working to move away from Flash in any new technologies developed since the announcement and is now working on finalizing the plans to move preexisting technologies (such as the Mortgage Banking Web App) off Flash in a complete redesign. We will continue to keep customers informed as changes progress, and as we look for feedback from customers on design, functionality, and more.

The Flash end-of-life plan does not affect healthcare customers.

We’re confident that this change will bring more modern design and increased ease-of-use without sacrificing the necessary functionality of the Web App, all before the Flash EOL plan goes into effect. If you have any questions about this transition, feel free to reach out to your integration analyst.

New Customer-Facing Technologies – Mortgage Banking Dashboard, HealthData Portal

In addition to the updates mentioned above, there are two new platforms coming to customers in the coming months.

The Mortgage Banking Dashboard is a stand-alone platform that allows users to track their integrations and transactions by volume, date, type, and more. With reporting options by the vendor, by transaction, for specific historical periods, and ranked by quantity, the powerful reporting tool will help firms and vendors in the Mortgage Banking industry to understand how they’re using their integration, which transactions may be problematic or causing failures, and more. The new MB Dashboard will be available for demonstration and preview at the MBA Conference in Orlando in late February, and we’ll be hosting a webinar on the Dashboard in the first week of March.

The new HealthData Portal will combine several key reporting and visibility tools into a customer-facing portal for healthcare clients who want the option for self-service and analysis. Included will be key reporting data on billable transactions, success/failure trend monitoring, and much more. Screenshots, videos, and previews will be available as early as late Q1/early Q2 2020.

For more information on any of NetDirector’s technology and future plans, reach out to your integration analyst today, or contact us by clicking here.

NetDirector Cloud-Based PDF to DICOM Conversion is Live with American Health Imaging and Continues to Expand

Tampa, FL – August 6th, 2019 – NetDirector, a cloud-based data exchange and integration platform, has once again diversified their Radiology automation options by adding a new service that supports enterprise level PDF to DICOM (Digital Imaging and Communications in Medicine) conversion in a real-time fashion (specifically, DICOM Encapsulated PDF).  This new service is delivered in a zero-footprint environment that integrates to the customers RIS/PACS systems.

A large majority of radiology, cardiology imaging, and radiotherapy devices utilize DICOM messaging standards – there are currently billions of DICOM images in use for clinical care. 

By supporting these DICOM imaging and messaging standards as well as the conversion from PDF to DICOM Encapsulated PDF, NetDirector can now provide additional top-tier integration services to hospital systems, radiology and teleradiology providers, and other healthcare organizations utilizing this advanced imaging standard. Through a powerful “integrate once” approach, healthcare provider systems can now leverage the standardization and versatility of DICOM data sets across all of their systems, without cumbersome internal integration or managing on-premise licensed software and the staff needed to support it. Currently, NetDirector has completed development and implementation of the PDF to DICOM Encapsulated PDF integration and conversion, and in the future will provide the service for other DICOM imaging formats as customer demand dictates.

At American Health Imaging (AHI) the document scanning process was creating a considerable hurdle in the company’s workflow. Prior to the NetDirector conversion and integration process, the conversion was being done on individual desktop PCs – each of which required a software license, and a user to manually operate the software. Together, American Health Imaging and NetDirector saw an opportunity to automate and innovate the scanning and conversion processes, freeing up both technology and human resources that were currently being assigned to these tasks.

Dan Balentine, President at AHI, stated they are “very excited to have the PDF to DICOM conversion up and running.” He continued – “NetDirector listened to our needs,and worked with us to develop a service around a pain we were experiencing – the ever-increasing labor and licensing fees surrounding our previous conversion process. This integration will alleviate much of the burden associated with this task.”

NetDirector has also incorporated the DICOM format into their current HealthData Monitor release – a complete overhaul of the previous user interface and self-serve application that functions as an integration monitoring hub for users. This allows clients to view integrations in real time, and monitor specific data as it is being sent, as well as where it is being sent to. With the newest updates, the DICOM format will be tightly woven into the fabric of NetDirector’s presence in radiology and the overall healthcare industry.

“We always want to ensure that we are engaging with our clients, and that we continue to further develop the services they need most,” said Harry Beisswenger, CEO of NetDirector. “This PDF to DICOM automation and conversion is the next piece for us to solve the interoperability puzzle that has been troubling healthcare technology for years, and a lot of that is thanks to American Health Imaging’s collaboration on the project.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently processes more than 10 million transactions per month.

Healthcare Integration: Expectation vs Reality

Competition among providers can drive greater healthcare value; however, in reality, the industry has been moving in the opposite direction — toward consolidation.

There were 90 hospital and health system mergers/ acquisitions during 2018, with average seller revenue reaching a historic high of $409 million, according to advisory firm Kaufman Hall, which has been tracking such metrics over the past decade.

“Health system leaders are seeking to acquire organizations that bring embedded expertise and resources to the deal, making these transactions more of a strategic partnership than an asset acquisition,” reports Kaufman Hall.

Integration’s Role

In many cases, strategic consolidation rides on a quest for improved information-sharing made possible by establishing a common electronic health record (EHR) system among M&A partners. As the theory goes, “EHR integration could [lower] operating costs by reducing redundant IT staffing and achieving economies of scale in costly ongoing system maintenance,” states a newly published Health Affairs study. What’s more, integration can help narrow information gaps as patients move across diverse care delivery sites.

Nonetheless, actual experience in the field paints a different picture. The Health Affairs research, based on American Hospital Association data, finds that of 88 hospitals acquired between 2012 and 2014, only one-third switched to the EHR system of the acquiring organization, while 44 percent remained on a different EHR.

“Our results suggest that one important avenue by which consolidation may result in lower-cost, higher quality care is not routinely occurring,” the study authors write. “This should be cause for continued concern that many acquired hospitals may not deliver on their promised benefits.”

Integration Headwinds

Healthcare organizations transitioning to a new EHR often run into difficulties when the old system’s data is stored in a proprietary format that can’t be deployed without first being converted into a standardized structure. To make matters worse, “outgoing” EHR vendors sometimes take weeks or months to carry out a required data conversion.

“If your patient records are not provided in a format that makes them fully accessible in your new EHR, healthcare professionals may be unable to rely on clinical decision support tools … [for functions such as] automated drug interaction checking and allergy reminders,” The Office of the National Coordinator for Health Information Technology (ONC) warns. “Further, if data is not provided in an appropriate format, you will incur the time and costs associated with converting the data to a usable format.”

Additionally, integrations can fall victim to other problems such as:

  • failing to get practical input from key system users during planning and implementation;
  • understaffing the process of extracting, moving, manipulating and repopulating large data volumes;
  • moving duplicate or obsolete data into the new system;
  • not moving all relevant documentation into the new system; and
  • choosing incomplete patient data instead of validated, real-world scripts for end-user testing.

Tightening Up Integration with the Right Approach

Despite inherent challenges, integration will continue to be a core element in healthcare’s pursuit of value-based care and operational excellence. That’s why it’s so important for healthcare providers to choose the right integration partner and methodology.

NetDirector specializes in automated integration for entities across the healthcare ecosystem, from physician practices to hospitals and health systems and affiliated facilities such as labs and radiology clinics. Our team of dedicated professionals can assess individual requirements and map out a cost-effective and efficient plan for successful integration.

To learn more about NetDirector’s cloud-based data exchange and integration platform and additional services, please contact us or request a free demo.

RSNA Dives Deep on Artificial Intelligence for Radiologists

The commercial market for artificial intelligence (AI) in healthcare is projected to grow at a compound annual growth rate of over 68 percent through the 2018-2022 timespan, according to industry researcher Frost & Sullivan. Driving the expansion: a tangible shift from innovation to adoption of AI among radiologists, because new tools are proving useful in the field.

For instance, the University of Utah Health is putting AI to work compiling patients’ prior scans, as opposed to physicians having to manually search archived images. And at Capital Health Hospitals, AI-based clinical software detects intracranial hemorrhages in CT scans and flags them for immediate attention.

New Platform for AI Research

Amidst this fast-developing setting, the Radiological Society of North America (RSNA) recently launched an online journal, Radiology: Artificial Intelligence, which highlights emerging AI applications across multiple imaging disciplines.

“AI and radiology do not exist in isolation,” explains the publication’s editor, Charles Kahn, MD. “[These] technologies will help us care for our patients more effectively and humanely. Our goal is not to replace, but rather to extend our human abilities to provide medical care — and to improve the lives of those we are privileged to serve.”

At the journal’s core will be validated scientific research papers that show AI’s impact in extracting information, diagnosing and managing diseases, streamlining radiology workflow and improving healthcare outcomes. Expect coverage of image segmentation and reconstruction, automated detection of abnormalities, diagnostic reasoning, natural language processing, clinical workflow analysis, and radiogenomics, as well as novel applications and innovative applications.

The debut issue, published January 30, includes analysis of automated fracture detection and localization on wrist radiographs, and classification of elbow fractures using a “deep learning” approach that emulates radiologist decision-making. A special report looks at how AI provides standardization, consistency, and dependability in support of human radiologists. An opinion piece peers over the horizon at “augmented radiology,” a practice in which technology will amplify human insight, particularly in medical education and training.

Toward Full AI Integration

As pointed out in NetDirector’s blog post “Artificial Intelligence Set to Soar in Healthcare,” AI’s future success rides on use cases where the technology not only helps to improve clinical outcomes but also delivers a clear return on investment. In doing so, it needs to be fully integrated into radiology departments’ user interfaces and workflows.

Areas to watch include breast and lung imaging for cancer discovery, neurological imaging for stroke detection and non-invasive imaging for diagnosis of coronary artery disease. The technology works in the background to support radiologists’ knowledge and efficiency while offering readily accessible tools for specific purposes as needed.

Undoubtedly, an ongoing challenge will be assimilating health data across diverse platforms and connecting multiple data sources. NetDirector’s cloud-based HealthData Exchange platform ensures strong integration for fast-rising AI applications, bolstered by an existing footprint in radiology and imaging centers.

To find out more about HealthData Exchange and how it could help leverage AI applications, please contact us or request a free demo.

Interoperability Captures Spotlight at HIMSS19

Interoperability Captures Spotlight at HIMSS19

HIMSS19, health IT’s most expansive conference, kicked off on Feb. 11 with the release of a new Centers for Medicare and Medicaid Services (CMS) proposed policy rule detailing the agency’s vision for advancing industry-wide interoperability and patient access to health information.

“We believe patients should have the ability to move from health plan to health plan, provider to provider, and have both their clinical and administrative information travel with them throughout their journey,” according to the rule’s statement of purpose.

CMS Administrator Seema Verma’s public comments during the meeting added depth and clarity: “We are promoting scalable data sharing, not just an individual patient record from hospital-to-hospital, but a model that supports the flow of information across the entire healthcare system. We encourage industry to align in this direction because this is the future.”

Practical Application

The CMS proposed rule would give patients access to their health information electronically through an application programming interface (API). At the same time, providers could obtain their patients’ health information, regardless of previous sites of care. On the flip side, providers would not be able to restrict information flow to other providers and payers. Additionally, CMS expects payers and third parties to develop software that would ensure seamless data availability when patients change providers, health plans or issuers.

The rule’s timeline is aggressive. CMS stipulated that Medicaid, the Children’s Health Insurance Program, Medicare Advantage plans and Qualified Health Plans in federally facilitated insurance exchanges must be equipped to give enrollees immediate electronic access to claims and other health information by 2020.

Concurrent with the CMS rulemaking, the Office of the National Coordinator for Health Information Technology (ONC), which guides national efforts on health IT implementation/ usage and electronic information exchange, unveiled its own rule on data blocking. The ONC rule implements provisions spelled out by law in the 21st Century Cures Act, which Congress passed in 2016. The rule also provides exceptions to the law’s definition of information blocking. Aside from potential fines (up to $1 million per instance) applicable to health information exchanges, providers or hospitals that block information would be publicly named by CMS.

ONC National Coordinator Donald Rucker, MD, a closing speaker at HIMSS19, told attendees that, in the final analysis, patients should be empowered to access their health data “through a [smartphone] app of their choice, at no additional cost.” Rucker added, “Patients should be able to attach their smartphone to the provider’s endpoint and get their medical data … That’s what modern technology allows.”

Open APIs required for deployment of data sharing under the proposed rules would be based on HL7’s FHIR standard.

Additional Considerations

While early reaction to the CMS/ONC rulemaking has been mostly positive, the American Hospital Association (AHA) opposes a requirement that providers electronically notify other providers when a patient is discharged or moved to another hospital. “We cannot support including electronic event notification as a condition for participation for Medicare and Medicaid,” according to a prepared AHA statement. “We believe that CMS already has better levers to ensure the exchange of appropriate health information for patients. We recommend the agency focus on building this exchange infrastructure rather than layering additional requirements on hospitals,” the statement concluded.

Privacy and security considerations should also be factored into the mix during the 60-day public-comment period for the CMS and ONC rules. Cybersecurity executive Mac McMillan noted, “[The agencies] said, ‘We want you to be more open, but you still have to protect the data.’ Typically, those two things don’t go hand-in-hand … Folks are going to be very concerned they are on the hook for any downstream incidents that occur as a result of openness they have with third-party developers.”

Ahead of the Curve

NetDirector’s HealthData Exchange platform aligns well with the regulatory landscape inherent in the CMS and ONC rulemaking. In short, interoperability’s focus should be on the patient.

HealthData Exchange allows providers and vendors to electronically move clinical and financial data among disparate information systems while adhering to HIPAA and HL7 compliance standards. Less time spent on technology and inputting data frees up providers to deliver an improved patient experience by integrating information flow throughout the continuum of care.

To learn more about NetDirector’s HealthData Exchange platform, please contact us or request a free demo.

 

 

 

 

 

 

 

 

 

 

NetDirector Teams with DocPanel to Provide Rapid Integration and Data Consistency for Radiology Reads and Reports

From PRNewswire:

Tampa, FL – December 13, 2018 – NetDirector, a cloud-based data exchange, and integration platform, has expanded their healthcare data-trading ecosystem by partnering with DocPanel, a digital community of highly-skilled subspecialty radiologists who provide radiology interpretations for both healthcare providers and patients.

With a shared vision founded on providing exceptional patient care and leveraging technology to increase interoperability in healthcare organizations, DocPanel and NetDirector have moved forward with their partnership to increase the ease of deployment and level of integration available to both DocPanel, and the healthcare providers that they engage with.

DocPanel’s network of over 300 board-certified, highly distinguished radiologists across 41 states and academic institutions provide unparalleled specialization. NetDirector’s cloud-based integration-platform-as-a-service (iPaaS) model will make specialty care more rapidly accessible and easier to leverage for the providers who are directly servicing the patients by handling the complex integrations and variety of systems that are ubiquitous in the world of modern-day medical imaging data.

“DocPanel was built to make it possible for imaging providers to receive the best possible radiology interpretations available, no matter where they are,” states Cate Lloyd, COO of DocPanel. “By partnering with NetDirector, together we will make that world-class service easier to access and more cost-effective and interoperable for both the initial provider and the participating radiologist, ensuring sustainability and availability for all participants,” she continued.

DocPanel is initially utilizing NetDirector’s HealthData Exchange to receive digital orders from customers and return diagnostic results back to its ecosystem of Imaging Centers. NetDirector allows them to fast-track onboarding of new trading partners and significantly reduce IT resource overhead to maintain a multitude of data interfaces. They are also looking to potentially expand services by utilizing NetDirector’s new DICOM image converter to automate the inclusion of PDFs to DICOM directly into the radiologist’s reading protocols and eliminate on-premise licensed software.

Additionally, NetDirector’s new Health Data Monitor (HDM) makes the whole integration environment easier to monitor and maintain compliance than ever before. Network participants are notified of delays or connectivity concerns in real time through the HDM dashboard and can respond as needed or engage with their dedicated integration analyst who are domain experts in healthcare workflow and integration technologies.

“Partnering with DocPanel is very exciting – they are at the forefront of their industry, much like we are,” said Harry Beisswenger, CEO of NetDirector. “Being able to provide a strong and secure integration solution, while simultaneously reducing costs, ensures that the amazing services provided by DocPanel’s team of radiologists can be accessed in a simple and straight-forward way.”

About NetDirector:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently processes more than 10 million transactions per month.

About DocPanel

DocPanel is the world’s first subspecialty radiologist marketplace bringing together the largest network of fellowship-trained radiologists across every major subspecialty into one single online platform. DocPanel’s subspecialty radiologists offer final reads and educational consultations to imaging centers and radiology groups, and second opinions to clients and patients across the United States and the world. The company offers a new flexible and customizable model of subspecialty radiology to help overcome challenges related to errors, high costs, staff shortages and more.

Why Interoperability Still Matters

When HIMSS asked hospital leaders to rate their most pressing 2018 concerns, “Health Information Exchange, Interoperability and Data Integration” ranked a rather middling 13th out of 24 total IT priorities. On a scale of 1 to 7, where 1 meant “not a priority” and 7 designated an “essential priority,” respondents gave interoperability a group score of 4.85.

Consider that outcome against the top 5 priorities among hospital respondents:

  1. Patient Safety 6.07
  2. Privacy, Security and Cybersecurity 5.90
  3. Process Improvement, Workflow, Change Management 5.70
  4. Data Analytics/Clinical and Business Intelligence 5.50
  5. Clinical Informatics and Clinician Engagement 5.50

Compared to 2017, “Leadership, Governance, Strategic Planning” and “Connected Health and Telehealth” jumped ahead of “Health Information Exchange, Interoperability and Data Integration” in this year’s priority ranking.

Nonetheless, the HIMSS survey findings shouldn’t be construed to mean that interoperability has fallen off the boardroom table as a point of emphasis. Instead, the onus for achieving interoperability may be shifting from internal IT departments to collaborative colleagues in the commercial health IT sector. In fact, vendors and consultants surveyed by HIMSS rated interoperability as their 2nd highest current priority, with a mean score of 5.60.

One key aspect of what’s in play here is that 75 percent of hospitals are dealing with 10+ disparate electronic health record (EHR) systems in use at affiliated practices, while only 2 percent of hospitals use a single vendor’s EHR.

Vendors will have to work toward agreement on interoperability standards, not only as it applies to their customers’ reimbursement under value-based payment models but also “because of consumer demand as things like Apple Health Records gain traction,” according to Blain Newton, executive vice president of HIMSS Analytics. He added, “You’re going to see consumer health apps that have been playing at the fringes now be able to plug into the mothership and pull data from it, add to it.”

A Milestone for Progress

Despite pending challenges, the future looks promising for emerging interoperability initiatives. In mid-November, Carequality and CommonWell Health Alliance, two of the nation’s largest interoperability communities, announced that mutually enabled healthcare providers would be able to connect and bilaterally exchange data via leading EHR vendors.

Approximately 80 percent of U.S. hospitals and ambulatory offices use EHR systems that are part of either Carequality or Commonwell, noted Micky Tripathi, CEO of the Massachusetts eHealth Collaborative. “Imagine a mobile wireless world where Verizon and AT&T weren’t connected—both networks provide great services to their own customers, but you couldn’t talk to anyone on the other network,” he explained. “This milestone is [on] that level of significance for interoperability.”

Further, providers who have already invested in integration know that it directly impacts interoperability. Technology that streamlines payment processing alleviates non-value-added time spent on documentation and processes required for maximized reimbursement.

A recent case study shows how front-end benefit verification enabled American Health Imaging (AHI) to reduce labor costs by about $480,000 annually through integration and automation on NetDirector’s cloud-based data exchange service.

Click here to read the entire AHI case study.